The OGC announced the withdrawal of ITIL v2 at the itSMF International Chapter Leaders Council in October 2009.

The withdrawal will be product based, with all language variants for individual qualifications and publications being removed at the same time. Removal of v2 will complete on 30 June 2011.

You can submit comments and queries to the OGC Service Desk

The aim of this book is to give the reader key issues to be considered when planning for the implementation of IT Service Management. The book explains the steps required to implement or improve IT service provision.

Organisations expend a lot of resources on servicing internal customers without having the bandwidth or the structure to evaluate alternative approaches to improve these IT services.

The maturity of service delivery varies greatly from company to company but generally the internal service delivery function focuses on business as usual and keeping the customer satisfied.

If you are trying to reduce IT service costs and/or improve user satisfaction, Altica can provide the experience to enable you to transform your service management to a more efficient structure.