A recent study by the University of Warwick (sponsored by Cognizant) reveals that only 8% of businesses know how much is spent on their outsourcing contracts.

The sample is based on interviews with 263 companies across Europe with turnovers between £300m and £600m.

Only 39% believe the financial contribution of outsourcing can be assesssed at all

Over 50% did not measure the financial and other benefits originating from their outsourcing contracts.